Microsoft Dynamics® CRM Training

Success Portal Frequently Asked Questions (FAQ)

1. How much does the Success Portal cost?

The Success Portal is currently free for xRM partner-hosted Microsoft Dynamics CRM customers and CRM Online subscribers who designate xRM as their Partner of Record (POR). We cannot extend the offer to other Microsoft partners.  

Plans are underway to add paid features, including private courses, videos, and quizzes.

3. Can I invite others to use the Success Portal?

The first person to join the Success Portal from each company becomes the Success Portal manager for that company. That person can then invite other people from the same company to join the Success Portal.

If you are the Success Portal manager for your company, you can invite others. Sign into the Success Portal and navigate to My Account > Manage Users. Then click the New button, and follow the directions.

If you would like to join the Success Portal, and you are not the first person from your company to join, ask your Success Portal manager to invite you.

4. What languages are available on the Success Portal?

The Success Portal interface text is available in English and Spanish. All of the videos are available in English. Many of the videos are available in Spanish.

5. How do I use other languages on the Success Portal?

Choose a language from the Language menu.

6. How many questions do I have to get right to pass a quiz?

The pass-fail threshold for a quiz is based on a percentage. You must answer at least 70% of the questions correctly to pass. For example, if the quiz has four questions, you can get one wrong and still pass. If it has ten questions, you can miss three and pass.