The Business Process Flow in Microsoft Dynamics CRM provides a way to guide your users through a process, with specific stages and steps. It's a way for you to define and standardize one or more way of doing things - according to your own processes.
This flexibility exists, but in order to take advantage of it, you should configure one or more processes to match your specific processes. The QuickStart Business Process Engineering package does just that. It's available at hostedmscrm.com.