Microsoft Dynamics® CRM Training

The COLAC Entities - Cases

Video Details
In Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online, the most commonly used entities by default are Contact, Opportunity, Lead, Account, and Case. They are commonly referred to as the “COLAC entities”. In this lesson, we examine the Case entity, as well as some important out-of-the-box features that should help improve your customer support.

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