Microsoft Dynamics® CRM Training

CRM Vocabulary

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Microsoft Dynamics CRM has its own vocabulary. While some terms are designed to be changed, such as the display names of entities, there are key terms that every CRM user should know. This knowledge is especially beneficial when planning a deployment and working with a consultant. Being on the same page in terms of vocabulary can be a huge timesaver in the requirements gathering phase of a CRM deployment. In this video, we define, explain, and demonstrate some important vocabulary words in Microsoft Dynamics CRM.

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