Microsoft Dynamics® CRM Training

Cancelling and Reactivating Cases

Video Details

Canceling and reactivating Cases in Microsoft Dynamics CRM 2011 can help maintain quality recordkeeping. Canceled Cases are deactivated but remain archived and can be reactivated, unlike deleted Cases, which are lost.

In this tutorial video, we walk through the process of canceling a Case, locating it in our organization, and then reactivating it.

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