Microsoft Dynamics® CRM Training

Contact Preferences

Video Details
In Microsoft Dynamics CRM, you can automatically prevent Accounts, Contacts, and Leads from being sent unwanted e-mails and bulk e-mails. This built-in functionality allows you to manage and improve your e-mail correspondence with customers, but it can cause unwanted consequences for return-on-investment (ROI) calculations for marketing campaigns. In this tutorial video, we demonstrate how to set Contact Preferences for records, explain how the functionality works, and show you how to improve your ROI calculations.

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