Microsoft Dynamics® CRM Training

Creating Announcements

Video Details

In CRM Online, we can use Announcements to advertise items of importance to Users in our organization. For example, if there is a new policy regarding Case escalation that we want our Service Representatives to follow, we could create an Announcement that outlines that policy.

In this video tutorial, we demonstrate how to create an Announcement, how to edit it, and how other Users can see it.

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