Microsoft Dynamics® CRM Training
Creating an Opportunity - Classic
An error occurred while loading the video. Please try again.
Creating an Opportunity
Opportunities in Microsoft Dynamics CRM Online 2011 represent potential sales. Many organizations carefully monitor their Opportunity data to help them understand their sales pipeline, evaluate the performance of sales representatives, and forecast future demand.
By default, you can track the potential customer's name, estimated close date, estimated revenue, probability, and rating for each sales Opportunity. You can also customize the Opportunity form to track additional data about the potential sale, depending on the products and services your business provides.
There is more than one way to create an Opportunity in CRM Online. One method is converting a Lead record. For instructions on this, watch the tutorial, “Create and Qualify Leads”, also on the CRM Success Portal.
In this exercise though, we're going to create an Opportunity for an existing Account in our system.
Please note that this task can be performed by Users with any of the default Security Roles in CRM Online.
First, navigate to the Account record you want to create an Opportunity for. Here I'm creating an Opportunity for a sample Account called "Best o' Things (sample)".
In the navigation pane of the Account form, click Opportunities (under Sales).
In the ribbon, click the Add New Opportunity button, which will open a new Opportunity record.
Now let's fill in some data. Notice that some of these data fields have red asterisks next to them, indicating that they require a data entry.
So we'll give this Opportunity a name (in the Topic field), indicate a Partner, specify the Next Steps as well as the Primary Interest, and give it an estimated closing date (in the Est. Close Date field).
It's important to note, the layout of your new Opportunity form, as well as the required fields, may be different than the form in this walkthrough due to your system administrator's specifications.
Another important field, but not a required one, is the Probability field. This allows you to enter a percentage to indicate your confidence that you will win the Opportunity. You can enter a whole number from 0 to 100 in the Probability field.
Rating is another measure of the Opportunity. The default values are Hot, Warm, and Cold. Some organizations use the Rating field to indicate their perception of the customer's interest, and other organizations use Rating to record how interested they themselves are in pursuing the Opportunity.
Now, as we scroll down the form, let's take a look at the Revenue field under Forecast Information. You have the option to choose between two revenue settings for every Opportunity you create: System Calculated or User Provided.
By selecting System Calculated, CRM Online will automatically calculate the estimated value of the Opportunity by using a combination of the products attached to the Opportunity and the selected Price List (see the field near the top of the form).
If you select User Provided, you can enter the dollar amount of the Opportunity value directly into the Est. Revenue field. (CRM Online supports other currencies too.) Setting up Products and Price Lists in CRM Online requires System Administrator privileges, so we'll select User Provided and specify the estimated revenue ourselves. For example, "$50,000.00".
When we've finished filling out the necessary fields, click the Save & Close button in the ribbon, and then you have successfully created a new Opportunity.
Thanks for watching.