Microsoft Dynamics® CRM Training
Enable & Disable Users
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In this lesson, we walk through the simple process of enabling and disabling Users. Disabling a User is different than deleting them. If a User is disabled, their record kept intact and can be reactivated at any time. By disabling them, you are merely removing their Dynamics CRM license.
Before the Office 365 integration with Microsoft Dynamics CRM Online, the enabling and disabling process was different. If you work in an on-premise model of Dynamics CRM that does not have the latest updates installed, you may want to watch “Enable & Disable Users – Classic”.
This process requires a Security Role of Global Admin, User Management Admin, or equivalent privileges.
Enabling and disabling Users
- From the Office 365 Admin Center navigate to users and groups.
- Open the User record in question.
- Check or uncheck the Microsoft Dynamics CRM Online box to enable or disable the User license.
- Click the Save button.
- If you are disabling a User, a confirmation window will open, click Yes.
For more tips, tricks, and tutorials, please refer to the Success Portal and blog.xrm.com.