Microsoft Dynamics® CRM Training
How to Install the Voice of the Customer Solution
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Welcome to this one-minute video on installing the Voice of the Customer Solution in Microsoft Dynamics CRM 2016. First, log in to Office 365 using your Global Administrator or CRM System Administrator credentials. Click to expand the Admin section in the sidebar on the left, then click CRM. From the Manage all CRM Online instances page, click name of the instance you'd like to add the Voice of the Customer feature to. Click the pencil icon next to Solutions for that instance. On the Manage your solutions page, click Voice of the Customer. Click the pencil icon to install. The status in the list of solutions will change to Installation pending; once the installation has finished, it will change to Installed. Once you've installed Voice of the Customer, you'll need to configure it. Take a look at our one minute video, How to Configure the Voice of the Customer Solution for more information. Thanks for watching this video by xRM!