Microsoft Dynamics® CRM Training

Project Service Automation: Billing

Video Details

Welcome to Project Service Automation: Billing. This video will give an overview of the content within the Billing module of the Project Service Automation solution for Microsoft Dynamics CRM.

The Billing module has three distinct sections: Invoices, Actuals, and Journals.

First, let's talk about invoices. Invoices are relatively simple - they're how your company gets paid.

To create a new invoice, click the menu icon along the top of the page, then choose the Project Service tile. Within the Billing section, click Invoices.

Click New in the upper left corner of the screen. On the page that appears, enter text for desired invoice Name, and choose the appropriate price list by clicking the magnifying glass, and choosing the appropriate price list from the list. If the desired price list does not appear, either click Look Up More Records, or click New. Follow these steps again to select the Customer the invoice is for. Click Save to create the record.

You'll want to, of course, build this invoice out further by adding shipping and product information, as well as other details, prior to sending to the customer, but for now, let's move on, because most of the time, you won't be creating invoices from scratch.

Rather, you'll simply be reviewing and sending invoices that were automatically generated. Let's walk through how to do this.

Click the menu icon along the top of the page, then choose the Project Service tile. Within the Billing section, again you're going to choose Invoices. Click the name of the invoice you'd like to review. After making any desired changes, click Recalculate.

If, for some reason, you need to cancel an invoice, click Cancel Invoice. If the invoice is now ready to be sent, click the ellipses, choose Run Report, and click Invoice. Once the invoice opens, click the save icon and choose the desired format to save the report in. Send to the customer however you prefer, then, once the invoice has been paid, click Invoice Paid. In the window that appears, choose if the invoice was completely or partially paid, then click OK.

In addition to creating invoices from scratch, and editing and sending invoices that were automatically created, you can also manually invoice a project by invoicing directly from the project record.

Let's go over the functions you'll be using most within the Invoices section.

First, New -- we already talked about this, but this is where you create a new invoice manually.

Delete. To delete an invoice, click the light gray check mark to the left of the desired invoice name, then click Delete.

Run Report, Excel Templates, and Export to Excel are three functions that allow for simple tracking and reporting on invoices.

Back within the Project Services entity, the Actuals and Journals sections have similar functions. On these pages, you can verify that prices, items, time, and resources are being tracked correctly, providing a simple double-check for all the work that's being done on each project.

That's it for this overview of the Billing module of the Project Service Automation solution in Microsoft Dynamics CRM. Thanks for watching this video by xRM!

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