Microsoft Dynamics® CRM Training

Queue Organization

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Queues are key in organizing, prioritizing, and monitoring the progress of your work. By default in Microsoft Dynamics CRM 2011, a Queue is automatically created for each new User or Team. You can also manually create Queues.

If your organization has a large number of Users and Teams, it may be difficult to pick out an individual, manually-created Queue in a long list of system-generated ones. In this lesson, we demonstrate how to separate the two types by creating a View.

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