Microsoft Dynamics® CRM Training

Queue Organization II

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Queues are key in organizing, prioritizing, and monitoring the progress of your work. By default in Microsoft Dynamics CRM, a Queue is automatically created for each new User or Team. Some Security Roles give Users permissions to view all Queues in your organization. If there are a large number of Users and Teams, the list of Queues could become cumbersome. Learn how to clean up the Queue list for Users by configuring their Security Role permissions.

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