Microsoft Dynamics® CRM Training

Sales Module Introduction

Video Details
This video is an introduction to the Sales module and its entities, but it also provides information regarding navigation basics of Microsoft Dynamics CRM Online 2011. It is important to understand how CRM Online treats the various entities within each module, and their relationship with one another. This walkthrough discusses Leads, Accounts, Contacts, and Opportunities, and how to convert a Lead into the other three types.

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