Microsoft Dynamics® CRM Training

Standardizing State/Province Fields

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In CRM Online, the default State/Province field contains single line of text data, meaning Users manually type the state in the address. This can lead to some discrepancies among Users if some use the abbreviated spelling while other type the whole state name.

In this video tutorial, we demonstrate how to create a Global Option Set containing all 50 states, thus standardizing the field for all Users.

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