Microsoft Dynamics® CRM Training

The COLAC Entities - Accounts and Contacts

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In Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online, the most commonly used entities by default are Contact, Opportunity, Lead, Account, and Case. They are commonly referred to as the “COLAC entities”.

In this lesson, we examine the purpose of the Account and Contact entities, as well as some important out-of-the-box features.

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