Microsoft Dynamics® CRM Training

The COLAC Entities - Leads and Opportunities

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In Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online, the most commonly used entities by default are Contact, Opportunity, Lead, Account, and Case. They are commonly referred to as the “COLAC entities”.

In this lesson, we examine the purpose of the Lead and Opportunity entities, as well as some important out-of-the-box features.

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