Microsoft Dynamics® CRM Training

Understanding Activities

Video Details
The word “Activity” is a generic term that Microsoft Dynamics CRM Online 2011 uses to describe business interactions, such as Phone Calls, Tasks, and E-mail messages. Capturing all of the interactions with your customers and prospects as Activities allows you to provide a higher level of customer service, improve sales efficiency, make better business decisions, and market more effectively. In this video, gain a better understanding of activities by creating a Task, marking it as completed, and then creating a follow-up Activity.

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