Microsoft Dynamics® CRM Training

Updating Closed Records

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In CRM Online, parent records can be referenced by an unlimited number of child records. In many situations, these child records are meaningless without their parent record. But what happens when the parent record is deleted? Depending on the relationship behaviors of the two entities in question, you could be left with many useless child records with no parent. To put it simply, you will have a bunch of orphaned records.

In this tutorial video, we demonstrate how to change these relationship behaviors to prevent orphaned records in your CRM Online organization.

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