Microsoft Dynamics® CRM Training

Working with Queues

Video Details
A Queue in Microsoft Dynamics CRM serves as a list of items that need to be resolved or completed. By placing work in a Queue, Users and Teams can see which items need to be worked on, how long they have been in the Queue, and who is working on them. In this tutorial, we demonstrate how to create and share a Queue, as well as how to add items to a Queue.

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